In its quest for continuous client service quality improvement Linkbynet has implemented a large number of certification processes in its methods and procedures.
ITIL (www.itil.co.uk) is a reference resource for best practices in information systems management. It was initially developed by the UK Department of Trade and then taken up by a group of stakeholders representative of the IS management market.
LINKBYNET uses this reference on a daily basis, having adapted its own processes and organization to emulate several of the processes and functions described by ITIL. We select those ITIL best practices which are relevant to our Clients’ needs and adapt them to our support and deployment functions.
In this respect, we have undertaken a certification process of our employees to provide our Clients with a guaranteed quality service on a daily basis. Thus all our department managers are ITIL-certified.
ISO 20000 is the international standard governing IT service management activities. We are at present starting the certification process for this standard, in continuation of the ITIL process.
ISO 27000 (ISO 17799 formerly) is an international information security standard. It defines a set of best practices for preserving the confidentiality, integrity, and availability of the information contained in an IS, and also of course in the parts of an IS that might be outsourced.
Launched in early 2008, Linkbynet’s new quality and security policy fully integrates the practices described in the standard.
eSCM is an activity outsourcing model, in which facilities management providers are ranked based on criteria in 10 areas of competence.
The implementation study of this standard began in early 2008 at LINKBYNET.
SAS70 is a type of audit report used fairly routinely in internal audit procedures such as those mandated by the Sarbanes-Oxley Act.
We have worked with several Clients on such procedures and are therefore able, via spot audits and/or Control Agreements, to support our Clients who need to submit to this type of audit and must integrate these procedures into their outsourcing endeavor.